FAQs
How can I contact Mintro?
You can reach us anytime at info@mintrostore.com We’re here to help with any questions about your order, product support, or general inquiries.
Do you ship worldwide?
Yes, we ship internationally! No matter where you are, we’ll get our products to your doorstep.
Where do you ship from?
All orders are shipped from our fulfillment center in Hong Kong.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@mintrofit.com. Once your order has been processed or shipped, we may not be able to make changes.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and most major credit/debit cards. All payments are processed securely.
When will my orders be processed?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking info once your order ships.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact our email: info@mintrostore.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.